Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.getrepowr.co.uk (the “Site”). By using our Site, you agree to the collection and use of your information in accordance with this policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about individual pages you view, referring websites or search terms, and how you interact with the Site. This is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” – small data files placed on your device. Learn more at www.allaboutcookies.org.
  • “Log files” – track actions on the Site, collecting data like IP address, browser type, ISP, referring/exit pages, and timestamps.
  • “Web beacons,” “tags,” and “pixels” – used to understand browsing behavior.
  • We also use Google Analytics to analyse traffic and activity on our site.

When you make or attempt to make a purchase, we collect Order Information including your name, billing and shipping addresses, payment info (credit card, PayPal, etc.), email address, and phone number.

"Personal Information" refers to both Device and Order Information.

SMS MARKETING & COMMUNICATIONS

With your consent, we may use your phone number to send you marketing and transactional messages via SMS. These messages may include order updates, product launches, special promotions, and cart reminders.

We collect phone numbers directly when you opt-in through our website forms or checkout process. By providing your phone number, you agree to receive recurring automated marketing messages. Consent is not a condition of purchase.

REPOWR Hydration Limited’s website uses cookies and plugins to help track items you put into your shopping cart, including when you've abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

EMAIL MARKETING & COMMUNICATIONS

With your consent, we may use your email address to send you marketing communications including newsletters, product updates, promotions, and exclusive offers. We collect email addresses through checkout, subscription forms, and other interactions on our Site.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email we send or by contacting us at hello@getrepowr.co.uk. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related emails (such as order confirmations or shipping updates).

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfil orders (processing payments, shipping, invoicing).
  • Communicate with you.
  • Screen orders for fraud or risk.
  • Provide you with information or marketing in line with your preferences.

We use Device Information to:

  • Screen for fraud and improve the Site (analytics, marketing performance).

LEGAL BASES FOR PROCESSING

Under UK GDPR, the lawful bases we rely on for processing include:

  • Your consent (which you can withdraw at any time).
  • The performance of a contract with you.
  • Legal obligations.
  • Our legitimate interests (to operate our business, prevent fraud, improve services).

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties for the purposes described above. Examples include:

We may also share information to comply with laws, respond to legal requests, or protect our rights.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

BEHAVIOURAL ADVERTISING

We may use your information to deliver targeted ads or marketing. Learn more at the Network Advertising Initiative: How It Works.

To opt out of targeted advertising:

Or visit the DAA Opt-Out Portal: http://optout.aboutads.info/

DO NOT TRACK

We do not respond to Do Not Track signals from browsers.

YOUR RIGHTS

If you are a UK or EU resident, you have the right to:

  • Access the personal data we hold about you.
  • Request correction, deletion, or restriction of your data.
  • Object to our processing or request data portability.
  • Withdraw your consent at any time (if processing was based on consent).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) – ico.org.uk

To exercise your rights, contact us using the information below.

DATA RETENTION

We retain your Order Information as long as necessary to provide our services and comply with our legal obligations, unless you request its deletion.

INTERNATIONAL TRANSFERS

Your information may be transferred outside the UK (e.g. to Shopify in Canada, or servers in the US). When we do so, we use safeguards such as Standard Contractual Clauses or adequacy decisions, as required by UK GDPR.

LOCATION TRACKING

If enabled, we may collect and use location-based data (such as GPS or IP-based location) to personalise content, offers, and improve your experience on our Site. You can manage your location permissions through your device or browser settings.

CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 13. We do not knowingly collect data from children.

CHANGES

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Please check this page periodically for updates.

CONTACT US

For more information, or to make a complaint, please contact us:

Email: hello@getrepowr.co.uk


REPOWR Hydration Limited
Office 13, The Link Business Centre, Tylers House
Tylers Avenue
Southend-on-Sea
SS12BB